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New to Imagility, already a customer, or something else — pick a path. We reply to new messages within one business day.
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support@imagility.co · 617-865-8444
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We read every note. Sales & support are different inboxes.
Your inquiry goes directly to the dedicated department to avoid delays. We leverage smart ticket assignment so that no inquiry slips through the cracks.
Direct Communications
Prefer direct contact? Reach out to our specialized channels.
Sales Department
sales@imagility.co
617-865-8444
Technical Support
support@imagility.co
Available for current subscribers
Office Location
245 First Street, Cambridge, MA 02142
Hours: Mon–Fri, 9:00 AM – 6:00 PM ET
Frequently Asked Questions
We answer new messages within one business day, Monday–Friday. Notes sent after hours or on a holiday get a reply the next business day. If you already requested a demo, sales will also send scheduling options.
Book a demo if you want to see Imagility on a petition, an I-9 workflow, or the applicant portal. Use this form for a question, a support issue, pricing, press, or if you are not sure who to talk to. A demo request is faster than describing the same thing in a message.
Yes. Choose Individual on the form and tell us whether you are asking about an account, a case, or how to get started. Many petitions are opened by a law firm or employer, who then invite you into Imagility. You can also create a free individual account from Sign up in the header.
Do not submit a demo request for a live-account issue. Email support@imagility.co. Include your organization name, the email on the account, and what you were trying to do. That reaches support instead of sales.
We use it to reply to this request and route it to sales or support. We do not sell it. For how case files are protected on the platform, see our privacy policy. If you are sending documents about an existing matter, use support@imagility.co rather than attaching them here.
If you already know you want a walkthrough, skip the form.
Or directly email sales@imagility.co