Refund Policy

At Imagility, we are committed to providing high-quality software products and services. However, we understand that situations may arise where a refund is requested. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds

Refunds are provided only under the following conditions:

  • Technical Issues: If the software does not function as advertised due to technical issues, and we are unable to resolve the problem within time specified by our team.
  • Non-Delivery of Product: If you did not receive access to the software after purchase and our support team is unable to provide it within 3 business days.
  • Subscription Cancellations: If you cancel your subscription within 30 days of the initial purchase or renewal, you may be eligible for a partial or full refund depending on the time and usage of the service.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • You must contact our support team within 30 days of the original purchase.
  • You must provide detailed information about the issue, including screenshots, error messages, or logs, as requested by our support team.
  • You must not have violated our Terms of Service or End-User License Agreement (EULA).

3. Non-Refundable Products and Services

Refunds will not be issued for:

  • Change of Mind: We do not offer refunds if you simply change your mind after purchasing the software.
  • Discounted or Promotional Products: Products purchased during a sale or promotion are non-refundable unless required by law.
  • Custom Software or Services: Custom development work or bespoke software solutions are non-refundable due to the time and resources involved in creation.

4. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at:

Email: support@imagility.co

Phone: 617-865-8444

  • Include your Account name, date of purchase, and a detailed description of the issue.
  • Our team will review your request and respond within 3 business days.

5. Processing Time

Once a refund is approved, it may take 7 to 14 business days for the funds to be credited back to your original method of payment. The exact time frame depends on your payment provider.

6. Chargebacks

If you initiate a chargeback with your payment provider before contacting us, you may not be eligible for a refund through our process. Please reach out to our support team first to resolve any issues.

7. Changes to Refund Policy

Imagility reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of change.

For any questions or concerns regarding our refund policy, please contact our support team at support@imagility.co.

Cancellation Policy

At Imagility, we strive to provide a seamless and reliable experience with our software products and services. However, we understand that customers may need to cancel their subscriptions or services. Please review our cancellation policy for details on how cancellations are handled.

1. Subscription Cancellations

You can cancel your subscription to our services at any time. Upon cancellation, the following terms apply:

  • Monthly Subscriptions: If you cancel a monthly subscription, access to the software will continue until the end of your current billing cycle. No prorated refunds will be provided for cancellations made during the billing cycle.
  • Annual Subscriptions: If you cancel an annual subscription, you will retain access to the software until the end of the current subscription period. No refunds will be provided unless the cancellation is made within 30 days of the initial purchase, in which case a partial refund may be offered based on the time used.

2. How to Cancel

To cancel your subscription or service, follow these steps:

  • Contact our support team at:

Email: support@imagility.co

Phone: 617-865-8444

3. Effect of Cancellation

Once you cancel:

  • You will lose access to any premium features or services after the current billing period ends.
  • Any data stored in the software may not be accessible as the users will lose access immediately after cancellation, so we recommend exporting your data before cancelling.
  • If you are on a free trial and cancel before the trial ends, you will immediately lose access to the trial features.

4. Refunds After Cancellation

Refunds for cancellations are subject to our Refund Policy.

  • Monthly subscriptions are non-refundable after the billing cycle starts.
  • Annual subscriptions may be eligible for a partial refund if cancelled within 30 days of purchase, depending on the usage and time elapsed.

5. Reactivation After Cancellation

If you wish to reactivate your subscription after cancellation, you may send an email to support@imagility.co Previous data and settings may not be restored unless reactivation occurs within 15 days of cancellation, depending on data retention policies.

6. Termination by Imagility

Imagility reserves the right to terminate your subscription or account at any time if you breach our Terms of Service or End-User License Agreement (EULA) In the event of termination due to a violation, you will not be eligible for any refunds.

7. Changes to Cancellation Policy

Imagility reserves the right to update or modify this cancellation policy at any time. Any changes will be posted on our website, and the revised policy will apply to new and renewing subscriptions.

For questions or assistance with cancellations, please contact our support team at support@imagility.co.